Privacy Policy

Our Data Promise

At Thrive Playscheme, we are committed to protecting the privacy of the families we serve. This policy explains how we handle personal information in accordance with the UK GDPR and the Data Protection Act 2018. We aim to be transparent about what we collect and why we need it, ensuring your data is always used responsibly and kept secure. We only collect what is necessary to give your child the best care and to manage our playscheme efficiently. By using our services, you trust us with your family's information, and we take that responsibility seriously.

What we collect and why

We collect contact details, booking history, and specific details about your child’s health or medical needs to ensure their safety while with us. We also process payment information for bookings, though we never see or store your full credit card numbers. We use this data to perform our contract with you, comply with legal safety obligations, and pursue our legitimate interest in running a high-quality scheme. We may also rely on your consent for certain communications. We only share information with essential service providers or authorities like Ofsted if legally required to do so.

Your rights and data security

We keep your data only as long as necessary for tax, legal, or safeguarding purposes. We use secure systems to prevent unauthorised access. You have the right to see the data we hold, correct mistakes, or ask us to delete information when it is no longer needed. You can also complain to the ICO if you have concerns. Our website uses simple cookies to improve your experience and see how people use our site. If you have any questions about your privacy or wish to exercise your rights, please contact us directly. We are here to help and ensure your experience with Thrive Playscheme is safe and professional.